Community Experience Assistant Manager

Our Community Experience team is the cornerstone of theDesk as they are dedicated to the delivery of exceptional journey experience to our member. Based at the Beginning (aka the front desk) of theDesk, you will be representing the company and work in a great team environment.

 

Duties and Responsibilities:

  • Increase member retention by ensure members’ needs are satisfied
  • Provide active support to the site sales function by performing and providing support to prospective member tours and meetings, promote and marketing “inclusive community”
  • Day to day management of team members
  • Supervise and conduct training programs for the team
  • Provide supervision and development of the team member on daily basis in terms of member satisfaction and complain handling
  • Handling Team member inquiries and concerns
  • Motivate team members and create positive and learning environment
  • Interface with members in order to provide excellent service in a timely, efficient and professional manner
  • Responsible for site readiness
  • Able to think out of the Box

 

Requirements:

  • Experience with another co-working, service office providers or in the hospitality industry is preferred
  • With minimum 2 years team management experience
  • Language: English fluency to business standards, local language(s) essential
  • Strong Working knowledge of Microsoft Windows
  • Customer Service, sales and administration skills and experience preferred
  • Energetic, responds well to a fast-moving environment and has a team player approach

Please email to gary.leung@thedesk.com.hk to submit your application.

Post date
January 7, 2019
Location
Shanghai, China
Email
gary.leung@thedesk.com.hk

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